Enhancing e-Governance through Microservices – The Development and Impact of the NTC-EDGE System

Abstract

The National Telecommunications Commission (NTC) Electronic Data Governance and Evaluation System (EDGE) was developed to modernize regulatory processes by leveraging microservices architecture. Traditional manual workflows caused inefficiencies, delays, and increased transaction costs, hindering effective service delivery. NTC-EDGE integrates modular services, AES256 encryption, and biometric authentication, aligning with international best practices and Philippine e-governance policies. The project achieved a scalable and secure system designed to handle high transaction volumes and regional disparities by implementing Agile methodologies and DevOps principles. The results demonstrate significant improvements, including a 40% reduction in processing times, a 25% increase in client satisfaction, and zero data breaches post-implementation. Key features include modular components for licensing, certifications, and complaints, complemented by client-facing dashboards and mobile applications for accessibility. Comparative analysis highlights enhanced security, transparency, and efficiency across operations. Despite these advancements, challenges remain in integrating microservices into legacy systems and addressing scalability for underserved regions. Future research should focus on artificial intelligence integration, performance evaluations, and extending DevOps frameworks for public sector adoption. The NTC-EDGE system exemplifies how innovative ICT solutions can transform governance, offering a replicable model for regulatory bodies worldwide.